Technology Support Staff

For help with:

• PC or laptop configuration, hardware problems and software installation
• Virus software updates
  Printing
• Software to be available in student lab and classrooms for courses
• Computers in the student labs, or other public areas
• Local network access (computer lab usernames and passwords)
• Email - accessing email once it is installed and configured on your PC
• Login and password problems (authentication issues) for email and email for new students

Please contact Academic Computing at Palmer Seminary:
Kevin Gallagher, PC Technician \ User Support: 484-384-2937 or 610-341-1499; semis@eastern.edu

Achyut Shrestha, Part Time User Support: 484-384-2937 or semis@eastern.edu

For help with:
- using equipment and software in classrooms
- using Blackboard
- multimedia training for classrooms

Please contact the Educational Technology Office:
Masego Kebaetse, Educational Technologist: 484-384-2968 or mkebaets@eastern.edu

Edwin Ragwan, Educational Technology Assistant: eragwan@eastern.edu

For help with:
Blackboard passwords and usernames
using Blackboard
using Microsoft products (Word, Excel, Publisher)

Please contact the Educational Technology Office:
Lorraine Williams, Blackboard Administrator: 484-384-2962 or lwillia3@eastern.edu

See also:
The Tech Support site at www.eastern.edu provides "self help" for users on commonly asked questions.

Other tech support information, especially related to wireless access can be obtained on the E-Net Services page.